Let’s Talk Fast Track! Vital NHS Funding Withdrawn After 3 Months – The Latest NHS Controversy…

Let’s Talk Fast Track! Vital NHS Funding Withdrawn After 3 Months – The Latest NHS Controversy…

fast track tool following a discharge from hospitalWhen looking at a discharge from hospital, we wanted to share with you the frank thoughts of a specialist nurse advocate (“Nurse”) who approached us with her comments on the latest abuses of the Fast Track Pathway Tool.


Nurse: “NHS Continuing Healthcare is one of the most complex and complicated processes. This is not only the case for individuals but also the professionals who are expected to work at delivering NHS Continuing Healthcare.

NHS Continuing Healthcare is primarily designed to meet the needs of those individuals with complex, intense, and unpredictable health needs (any combination of these will qualify an individual) and the nature of the condition is such that without such care they would be unable to manage independently. This funding was brought about mainly following the closure of long stay hospital facilities and institutions for those who require ongoing care in the community.”

In 2003 NHS Continuing Healthcare was fragmented across the country with each having their own policies to determine eligibility.

In 2007 the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care (the National Framework) was introduced. This laid out clearer guidelines and provided a Decision Support Tool (DST) to aid professionals in making a decision in respect of eligibility. The National Framework was modified in 2009, 2012 and more recently again in 2018, in an effort to make decisions more robust and consistent across the country.

The National Framework is merely guidance. It is not law, and as such the onus on decision making lies with the NHS.

Nurse: “Many Clinical Commissioning Group’s (CCGs) and professionals are getting away with manipulating the National Framework to suit their own requirements. The NHS aims to ensure that assessors across the country complete consistent and reliable assessments in an effort to provide fairness in decision making. Whilst the theory is good, unfortunately, this is not what is happening in practice.”

Like all frameworks in any walk of life, they are subject to interpretation, and can be adapted to ‘fit’ the needs of the situation, depending on your perspective.

Nurse:I have worked in NHS Continuing Healthcare for over 14 years during my career (in addition to other areas) and have witnessed so many different interpretations, and what I would consider blatant misuse of a process which was designed to make things easier.”

One of the most controversial areas in the National Framework is ‘The Fast Track’ process.

The Fast Track

The Fast Track Pathway Tool is designed to identify those individuals who have reached the end of a course of treatment and assessed as requiring a package of care to meet their ongoing healthcare needs. However, these individuals are a minority who are sadly nearing end of life, and are “rapidly deteriorating”. The aim is to ensure that they are transferred to a place of care – whether this is their own home or a registered care facility – at a time when they are most vulnerable and without having to worry about the funding at that particular moment.

The National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care (revised 2018) provides that:

“217. Individuals with a rapidly deteriorating condition that may be entering a terminal phase, may require ‘fast tracking’ for immediate provision of NHS Continuing Healthcare.

218. The intention of the Fast Track Pathway is that it should identify individuals who need to access NHS Continuing Healthcare quickly, with minimum delay, and with no requirement to complete a Decision Support Tool (DST). Therefore, the completed Fast Track Pathway Tool, with clear reasons why the individual fulfils the criteria and which clearly evidences that an individual is both rapidly deteriorating and may be entering terminal phase, is in itself sufficient to establish eligibility.

The National Framework states that, individuals should be reassessed every 3 months after the initial ‘Fast Track’ funding is awarded in order to ensure that an appropriate package of care is in place and that it continues to meet their needs. However, only if there have been significant changes since the initial Fast Track assessment should they be put back through the assessment process.

The difficulty with ‘Fast Track Pathway’ is that the individual has not been put through the full assessment process as such. They have merely been fast-tracked for a package of ongoing care.

Imagine this scenario:

  • An individual is admitted into hospital following a stroke.
  • They are in hospital for 3 months.
  • During this 3 months’ stay they have undergone all the various therapy assessments including Physiotherapy, Speech and Language Therapy (SALT), Dietetics, and have reached a new baseline.
  • During their stay they have had 3 episodes of aspiration pneumonia and have almost lost their life but have recovered with intravenous infusions of antibiotics.
  • The medical team have no further intervention they can offer and decide the individual needs to be discharged from hospital to make way for another patient.
  • The individual’s family are advised that they quickly need to look for a suitable care home for their relative – which can be quite a lengthy process and emotionally upsetting.

Once they have found a care facility then comes the matter of who is going to fund this care.

If your relative has ‘primary healthcare needs’, i.e. basically care needs beyond which the Local Authority are obliged to provide, they may be eligible for NHS Continuing Healthcare. This is a package of FREE care which is fully-funded by the NHS (including accommodation) regardless of wealth, and is not means-tested.

The National Framework requires that an individual should not be assessed for NHS Continuing Healthcare in hospital, as this stressful setting is not an ideal environment and can give a misleading picture of their actual daily care needs.  Instead, following discharge from hospital, individuals should ordinarily now be assessed in their place of care.

Abusing the Fast Track Pathway

In order to move individuals out of hospital far quicker, and to avoid ‘bed-blocking’, and also the time and delay of a full assessment for NHS Continuing Healthcare, Fast Track assessments are being carried out instead.

Why is this a problem?

In many cases, a Fast Track Pathway assessment is just not appropriate and is an abuse of the National Framework. It might be a short-term fix for the NHS, but it can often have adverse long-term ramifications for families. The Fast Track Pathway should only apply to certain specific criteria, and not be misused as a tactical tool to free up hospital beds. Read on…

The National Framework clearly states that:

“224. The Fast Track Pathway Tool must only be used when the individual has a rapidly deteriorating condition and may be entering a terminal phase.”

219. In Fast Track cases, Standing Rules state that it is the ‘appropriate clinician’ who determines that the individual has a primary health need. The CCG must therefore decide that the individual is eligible for NHS Continuing Healthcare and should respond promptly and positively to ensure that the appropriate funding and care arrangements are in place without delay.

236. In order to comply with Standing Rules a CCG must accept and immediately action a Fast Track Pathway Tool where the Tool has been properly completed.

238. Action should be taken urgently to agree and commission the care package. CCGs should have processes in place to enable such care packages to be commissioned quickly. Given the nature of the needs, this time period should not usually exceed 48 hours from receipt of the completed Fast Track Pathway Tool. CCGs should ensure that they have commissioned sufficient capacity in the care system to ensure that delays in the delivery of care packages are minimal. It is not appropriate for individuals to experience delay in the delivery of their care package while concerns over the use of the Fast Track Pathway Tool are resolved.”

So, an ‘appropriate clinician’ (most often a GP or registered nurse) can decide that an individual is nearing end of life.

They then complete the Fast Track Pathway Tool for the NHS and send to the CCG for approval.

They will state that, in their opinion, they do not expect the individual to live longer than 3 months and is deteriorating health. (This is because the next review is not for 3 months and not that it is a specific requirement for Fast Track).  In theory, they are not saying anything wrong, as this statement could apply to anyone, regardless of age, health or any circumstance.

The CCG has got to accept that Fast Track recommendation for funding unless there is sufficient evidence to contest it.

The hospital will then advise the individual’s family to find a care home and not to worry as the CCG will be paying for their assessed care package and accommodation (i.e. NHS Continuing Healthcare Funding).

This then frees up a hospital bed as the individual is more likely to discharge from hospital quicker once funding is awarded.

Families then make enquiries to consider the most suitable care home for their relative as they do not necessarily have to worry about budget. Understandably, they will want to choose the best care home for their relative.

VITAL: But what isn’t made clear to them, is that 3 months down the line, their relative is going to be reassessed and may not meet the criteria for ongoing NHS Continuing Healthcare Funding at that stage. This scenario creates untold anxiety, stress and panic for families!

The National Framework clearly states:

“228. When completing the Fast Track Pathway Tool clinicians should sensitively explain to the individual that their needs may be subject to a review, and accordingly that the funding stream may change subject to the outcome of the review.”

Nurse: “From what I have witnessed this is not happening, and at this point families and individuals are finding that they will then have to find the money for their relative’s care!”

Bluntly speaking, if your relative has outlived the 3 months initial Fast Track funding, it could be arbitrarily withdrawn!

Financial implications…

During this initial 3 months period whilst Fast Track funding is awarded, families will be transferring their relative’s belongings to the new care facility and may even dispose of the remaining personal items and assets – including selling their relative’s home.

If funding is removed on reassessment, the individual may not be able to stay in the care home and could potentially become homeless. This scenario will inevitably cause great distress as families seek to find alternative accommodation for their relative at short notice. Funding this care may involve selling assets (a home), using lifetime savings, or paying excessive fees (including ‘top up’ fees) which they can ill afford. It could also be very distressing for their relative if they are moved to yet another new care setting. Had families been aware from the outset that Fast Track funding could be withdrawn, they could have looked at alternatives – which might have included a home care package or simple adaptations at home etc.


The Fast Track process works well in theory, when used appropriately, for example, for someone who is clearly terminally ill and rapidly deteriorating and does not want to die in a clinical surrounding, on a ward full of strange people. However, in reality, it can actually be a cruel and uncaring process which causes unnecessary stress on families, and more so on the individual, who is often frail, elderly and without the mental capacity to understand what is happening.

Nurse:More recently as the NHS, Government and Social Services are being instructed to pull in the purse strings and make savings where they can, I have found that across the country I am reviewing cases where those who have been Fast tracked are being reviewed and taken off NHS Continuing Healthcare funding. It appears that they are an easy target. They considered to be stable, and in many cases, suggested that they have ‘outlived’ the Fast Track.”

Similarly, if a professional ‘appointed clinician’ is considering that an individual is rapidly deteriorating and meets the ‘Fast Track criteria’ – what they are effectively saying to families is that “your loved one is dying and won’t be here in a few months, so go and put them into care.” However, it is now becoming increasingly common to find out, a few months down the line, that Fast Track funding was inappropriate, leaving families to pick up the pieces.

Nurse:9 times out of 10, those individuals who made the original application for NHS Fast Track funding and decided an individual meets the criteria for NHS Continuing Healthcare are not a part of the review process. They step out of the process the day they sign that Fast Track Pathway Tool, all in order to free a hospital bed, and leaving the families to cope when funding is withdrawn upon reassessment.”

If your relative has had their Fast Track funding withdrawn following reassessment at 3 months, leave a comment below and share your experiences. Tell others how it affected them (and you!) and what you did to reinstate funding…

For further information, read our blogs:

Things You Need To Check Before Your Relative Is Discharged From Hospital

What’s the difference between a care home and a nursing home?

“So will you be self funding?”

Are You Paying Top-Up Fees Unnecessarily?

Placing a relative into care


  1. Tracey 10 months ago

    Dad has Lewy body dementia and has been given CHC funding placed in a second care home as the first was deemed unsafe and unable to care for his complex needs. In the second care home dad had 1-1 care due to his complex needs and could not be keft. Dads 3 month CHC assessment has not been done and I have mentioned this to the nursing home manager who said not to worry as the CCG will be behind in the yearly assessment CHC assessment.
    Dad is back in hospital after he was found on the floor as his carer 1-1 had left him alone. He was admitted to hospital where we spent 24 hours in A and E. Dad was in excruciating pain and was examined by the medical team who found he had unexplained bruising – and put in safe guarding measures.
    Now I have learned that his medical notes did not provide his medical diagnosis having Lewy body dementia and had been given lorezapam which should not be administered – I spoke to his doctor on the ward who crossed the medication off his drug chart. Once again I have had no communication from his neurologist despite him having a bleed on the brain we have not been informed of anything. His neurologist has refused to see me despite having power of attorney and also no one is keeping us informed of what’s happening despite having my details in his notes. I have just learned that he is being transferred to another hospital miles away because they want his bed, with safe guarding in place . We have been excluded in all his care mum is distraught being married to him for 58years we feel powerless. I have contacted safe guarding but no one has returned my call. The hospital discharge team have not contacted me despite me leaving a message for her to ring me about. The decisions they are making without informing us or including us in the decision making process.,
    I fear we have no control over my dads care, we have asked for a social worker for two years and denied one and now I found out yesterday by accident by AmHAT team visiting dad on the ward to assess his needs in the ward that dad had a social worker !!!!
    Why are we being excluded from dads care and not of part the decision process ? I worry now about the CHC process and him getting his 12 month assessment which is overdue and the bullying tactics we’ve endured with finding g a nursing home that can cater for his complex needs.
    Can anyone help or advise – our whole experience for two years has
    been worse than hell, we feel we are powerless, dad has been put into one nursing home where it was found unsafe by the CCG then we were put under extreme pressure to accept homes that were not suitable or safe, and couldn’t cater for his complex his needs , you just couldn’t write the failures it’s just too unbelievable how bad our journey has been. The whole NHS
    Pathway has been so traumatic for dad, impacting on mum and my mental health.
    I thought the NHS was to do no harm , all we want is dad safe, nursed as human being and having his best interest at heart.
    What do we do ? I feel so I’ll now , just can’t believe how cruel this system is – I’m in despair and feel totally alone.
    I really hope we don’t have to start from the beginning with the whole CHC assessment process again – I think it would literally kill my mum off with the stress as we have been through hell snd back again. God helping us I love my dad no one should have to go through such failures over and over again. Intact I think the system is not fit for purpose and causing my dad harm.

    • Care to be Different 10 months ago

      Tracey – this is awful to hear but not untypical I’m afraid. Please do not hesitate to call us if you would like to chat it through with someone. 0161 979 0430 Kind regards

  2. Sarah 10 months ago

    My mum has vascular dementia . She was fastracked earlier this year . Reassessed 3 months later . The next day I recieved a call from some one saying how amazing she was better. I said she’s not better , her medication is being managed better . Funding withdrawn and back to self funding . Her care corrdinater told me one she went onto CHC funding she would stay on that until she passes. So much bad and incorrect information given to families. I should be trying to enjoy however much time I have left with my mum instead its constant stress dealing with all the paperwork and basically no one wanting to help while she has a little bit of money left in her savings.

  3. Meggie 11 months ago

    Has anyone experienced what we experienced with Dad after he came out of hospital and needed end of life care at home. We were told he would be “Fast Tracked” but this turned out not to mean CHC Fast Track but simply putting a maximum of 4 personal care visits a day in place without delay. Not quite the same thing. I suspect the name is deliberate, just another example of misleading families and avoiding the responsibility and cost of providing CHC. I would be interested to know if it happens around the country or whether it is just a clever ruse dreamed up by the CCG in Dad’s area.

  4. Teresa 11 months ago

    My mother been in a nursing home with vascular dementia for 2years now self funding , she has had it for 6years and we tried to keep her at home but after another admission to hospital after a stroke , the doctor said she really needed to go to a nursing home , she had no savings so we had to sell her small 2bed ex council house to pay for her care , so far it has cost her over £100, 000 so not much money left now.
    she had another stoke in February this year and while in hospital we were told she would be fast tracked for CHC funding as she was deteriorating and wouldn’t last long, she was sent back to the nursing home under palliative care . After 12 weeks she was assessed again and funding was withdrawn. She is double incontinent, can’t speak, walk, she doesn’t know who we are has to be fed puréed food and thickened drink by carers , she has injections when she is agitated. I believe what is said in this article that this fast track was purely to get her out of hospital to free up the bed . They told us she would not be admitted back into hospital now and an ambulance cannot not be called ,we have to phone the hospice out reach care team . I feel that end stage dementia is an decease and illness. NHS have let theses very frail sick people down. Her care home owner has told us he wants self funders only but has to except non funders from social services . Self funders pay nearly double for the same care which I find disgraceful, and my mother knows nothing about what is happening .

  5. EMS 11 months ago

    We were very fortunate. Our relative was fast tracked and received funding for around 9 months (one of those months I cared for him 24/7in my home without funding or support from carers but this did enable me to document his deterioration). His deterioration was marked but not as the nurse described it ‘should’ be e.g able to ride a motorbike one day and bedridden the next. My relative had complex needs though.
    We were extremely grateful that he received this funding enabling him to have live ind die at home. There was a terrible constant anxiety that the funding would be withdrawn, which necessitated keeping where possible, hour by hour records of his condition and care needed, and causing my relative extra stress with the conversation ‘what are we going to do if funding is withdrawn). The care agencies seemed completely unable to keep detailed records and as many have found they leave out the vital information and stick to recording things such as daily routines e.g breakfast given etc. I had to write a lot of the care plans myself (as an ex nurse this wasn’t too difficult but I despair of anyone every getting detailed plans from care agencies, however good individual carers may be). Fortunately we had an understanding nurse assessor. However, I do think the system should be reformed as I don’t think it reasonable that the NHS necessarily pay for all aspects of care, which they do if you receive full funding. It would I think have been reasonable to expect Attendance Allowance to have been withdrawn as it is if you are in a care home, (but not in your own home,) and for some contribution to have been made by him e .g to some of his needs such as someone to go shopping, or do the cleaning. Even though my relative received this care in his final months I still needed to be on his case every day and provided additional care including acting as an advocate which people without relatives will never have. I dread my own future if I should ever need care.

  6. Karen Appleyard 11 months ago

    I got told that my dad with dementia who was dying on the floor had been fast tracked for CHC the night before he died . At that particular time funding was not my priority, I needed him to be in a comfortable bed . We had been asking for CHC for weeks . We were let down badly he was transferred from a care home where he was happy to a place that had EMI care … cost a fortune.

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