“Care is routine” – misleading NHS Continuing Healthcare information

“Care is routine” – misleading NHS Continuing Healthcare information

misleading NHS Continuing Healthcare informationWatch out for these 3 examples of misleading NHS Continuing Healthcare information…

Tip no. 26 in our series of 27 top tips on NHS Continuing Healthcare…

The amount of misleading NHS Continuing Healthcare information many families are given in assessments is nothing short of outrageous.

3 phrases that some assessors use to diminish care needs – and lessen a person’s chances of securing funding – are:

  • “care is routine”
  • “the care is simply what you would expect in a nursing home”
  • “the care provider is able to meet the care needs”

All the above statements may of course be true – but they have nothing whatsoever to do with eligibility for NHS Continuing Healthcare funding!

Instead, they describe the ability of the care provider to do their job.

If care is ‘routine’ for a care provider, if it’s the kind of care they provide every day to meet people’s needs, then that’s a good thing; it means they’re competent.

But in an NHS Continuing Healthcare assessment, it’s completely irrelevant; instead, it’s a person’s individual care needs that should be assessed – regardless of the competence of the care provider.

Challenge all misleading NHS Continuing Healthcare information

So if you’re in an NHS Continuing Healthcare assessment and the assessor uses one of the above phrases to ‘justify’ a recommendation of no funding, ask them how exactly a care providers proficiency relates in any way whatsoever to an assessment of your relative’s actual care needs.

Read more untruths families are repeatedly told about NHS Continuing Healthcare

Tip no. 25: Cognition and mental capacity – what’s the difference?

Tip no. 27: Who completes the Decision Support Tool in NHS Continuing Healthcare?

You don’t have to fight this battle alone

Fighting a Continuing Healthcare funding battle alone can feel daunting. If you need to talk to someone about your case, read more here.


  1. Carolyn Collé 2 years ago

    I am in the process of completing the NHS Continuing Care Checklist and was told by the ward sister that my mother’s checklist had too many A scores and she would be downgrading some of them to B and C scores as so many A scores are not allowed. Has anyone else experienced this ?

    • Care to be Different 2 years ago

      Hi Carolyn – this is total nonsense! Find out who the nurse is and report her to her manager. The point is that if the scores are high enough overall to trigger for a full assessment then an MDT should be convened to carry out the DST. Regards

    • Care to be Different 2 years ago

      Carolyn – this is totally outrageous and the individual concerned should be reported to her superior.

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