What to check when choosing a Continuing Healthcare solicitor or advisor
Be careful when choosing a solicitor or advisor to help you.
If you’re unsure about the choice you’re making, take a look at our tips here…
How to choose an NHS Continuing Healthcare advisor
11 key things to check:
1. Are they are a specialist in NHS Continuing Healthcare (not just someone who knows just ‘a bit about’ care fees)?
2. Do they have hands-on practical experience dealing with NHS Continuing Healthcare assessors and decision makers?
3. Are they are familiar with the kinds of obstacles that families face every day during the assessment and appeal process – and do they understand how to counter these in practice?
4. Do they understand the law surrounding care fees and NHS Continuing Healthcare, as well as knowing the National Framework guidelines inside out?
5. What have they published about Continuing Healthcare, and does this come from a place of solid research, knowledge and experience?
6. Just because a company advertises a lot, and just because a company pops up a lot with promotional ads and videos on the internet, doesn’t necessarily make them good at what they do. Always ask lots of questions.
7. If you find someone who asks you for just a few quick details of your relative’s health needs and then says you have a solid case for Continuing Healthcare funding, be careful. It usually takes more that to evaluate care needs.
8. Similarly, if you’re asked to pay up front, make sure it’s clear what a solicitor or advisor is going to do for that money.
9. It’s a good idea to read the eligibility criteria in the Decision Support Tool yourself, and you have a reasonable idea whether or not you have a good case.
10. Make sure anyone acting on your behalf can actually attend assessments with you and challenge all incorrect behaviour, statements and decisions by assessors. You need someone who can argue your case with conviction and counter the mistakes and maladministration that occur in so many instances. Make sure you also know exactly what the person or company is prepared to do for you (and what the potential cost might be) at every stage of the assessment and appeal process.
11. Remember that you know your relative best – and it’s helpful if you’re still closely involved, to make sure that all details about your relative’s health and care needs are considered and included.
A good advisor, solicitor or advocate can be invaluable in helping fight your corner