Have you been treated unfairly by a care home?
The Competition and Markets Authority (CMA) is conducting a study into the public’s experience of care homes.
Would you be prepared to share your experience?
You may have concerns about the fairness of the care home’s contract (terms and conditions) or you may think the care home has behaved in an unfair or misleading way, before or after you moved in.
As part of the research, the CMA is looking for case studies around two specific issues:
1. NHS Continuing Healthcare funding
The CMA is looking for any experiences of residents or their families being told by care homes that they must pay top up fees in relation to care services or accommodation. In other words, if you’ve been receiving Continuing Healthcare funding, and you’ve also been asked to top up this funding, the CMA would like to hear from you.
2. NHS Funded Nursing Care (FNC)
This is the weekly payment made to people in nursing homes who don’t receive full NHS Continuing Healthcare funding and yet have nursing needs. If you are self-funding but you do receive FNC, the CMA would like to now how this has affected your care fees. Has it reduced them? Or have they stayed the same or increased? The CMA would like to know how the nursing home has accounted for FNC contributions in relation to your weekly fees – and whether the care home was clear about how the FNC payments impacted on these overall weekly fees.
If you have relevant experience of one or both of these issues, and you’re willing to share them with the CMA – including the name of the care home(s) concerned – please email the CMA directly at firstname.lastname@example.org.
Read this first
Before you contact the CMA, though, please read the questions and further information on this link to the gov.uk website. It will help you put together the specific information they need. Note that the CMA is unable to offer advice or intervene in individual complaints or disputes.
Please respond to the CMA directly about this – not to Care To Be Different.
Many thanks for your help.